Go Port
About Go PortAt Go Port, we offer an opportunity to join our dynamic team in the travel and leisure industry.
Were not just about jobs; were about crafting careers that allow you to be a part of something extraordinary.
As a company dedicated to providing top-notch pre and post-cruise transportation and hotel stays, we seek individuals who are passionate about creating exceptional experiences for our customers.
If you are eager to embark on a journey of professional growth while being a part of a company that thrives on innovation and excellence, we invite you to explore a career with us.
Join us, and lets work together to create the future of travel and leisure.
Your adventure starts here!POSITION
Summary:
As a valued member of our team in the travel and tourism industry, you, as a Customer Experience Advisor, are the primary point of contact for customer inquiries.
Your role involves providing exceptional customer support through various channels, such as email and online chat, and leveraging your skills in sales.
You will address queries, assist with bookings, proactively resolve concerns, and promote our services to enhance sales opportunities.
Your dedication to passenger satisfaction, effective communication, and collaboration with internal teams significantly enhance the customer support experience.
This is an in-office position with work hours from 7:
00 am- 3:
00 pm on cruise operation days.
PRINCIPAL RESPONSIBILITIES AND ACTIVITIES:
Act as the primary point of contact for passenger inquiries, delivering prompt and courteous assistance across various communication channels (email and online chat).
Respond to passenger queries about transportation services, schedules, fares, and other relevant information.
Aid passengers in booking, modifying, or canceling transportation reservations, ensuring a smooth process and addressing concerns.
Promote and upsell transportation services to passengers, maximizing sales opportunities.
Offer accurate and detailed information to passengers regarding pickup locations, directions, and specific journey requirements.
Practice active listening and empathy while addressing passenger concerns, resolving complaints, and providing suitable solutions promptly.
Collaborate with other teams to ensure passenger concerns are addressed effectively and promptly.
Monitor transportation schedules and proactively notify passengers of any changes, delays, or disruptions, offering alternative solutions when needed.
Provide ongoing support to passengers throughout their journeys, prioritizing their comfort and satisfaction.
Maintain meticulous and comprehensive records of passenger interactions and resolutions using our customer management system.
Continuously identify opportunities to improve customer support and sales experience and suggest innovative solutions to enhance passenger satisfaction.
Stay updated with the latest trends and developments in the transportation industry to provide accurate and relevant information to passengers.
Collaborate closely with internal teams to enhance processes, resolve operational challenges, and contribute to improving the customer support experience.
SKILLS AND QUALIFICATIONSHigh school diploma or equivalent; additional relevant certifications or training is a plus.
Previous experience in a customer service and sales role, preferably in the transportation, travel, or hospitality industry.
Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
Strong problem-solving abilities and the capacity to remain calm and composed in challenging situations.
Empathetic and patient approach, with a genuine desire to assist and satisfy passengers.
Familiarity with transportation systems, routes, and procedures is desirable.
Proficiency in using customer support software, email systems, and other relevant tools.
Ability to multitask and prioritize effectively in a fast-paced environment.
Flexibility to work in shifts, including evenings, weekends, and holidays.
Strong organizational skills and attention to detail.
Passion for providing outstanding customer experiences and ensuring passenger satisfaction.
PHYSICAL DEMANDS AND ENVIRONMENT:
(Regularly) required to use hands for repetitive computer keyboard use, mouse use, and simple grasping.
(Regularly) required to have close visual acuity.
(Occasionally) required to stand, squat, kneel, push, pull, and reach above and below shoulder level.
(Occasionally) required to bend and twist at the neck and waist.
(Occasionally) required to lift and/or carry up to 45 pounds.
The pay range for this role is:
45,000 - 45,000 USD per year(Merritt Island, Florida)PI239181373About the Company:
Go Port.
Estimated Salary: $20 to $28 per hour based on qualifications.
Were not just about jobs; were about crafting careers that allow you to be a part of something extraordinary.
As a company dedicated to providing top-notch pre and post-cruise transportation and hotel stays, we seek individuals who are passionate about creating exceptional experiences for our customers.
If you are eager to embark on a journey of professional growth while being a part of a company that thrives on innovation and excellence, we invite you to explore a career with us.
Join us, and lets work together to create the future of travel and leisure.
Your adventure starts here!POSITION
Summary:
As a valued member of our team in the travel and tourism industry, you, as a Customer Experience Advisor, are the primary point of contact for customer inquiries.
Your role involves providing exceptional customer support through various channels, such as email and online chat, and leveraging your skills in sales.
You will address queries, assist with bookings, proactively resolve concerns, and promote our services to enhance sales opportunities.
Your dedication to passenger satisfaction, effective communication, and collaboration with internal teams significantly enhance the customer support experience.
This is an in-office position with work hours from 7:
00 am- 3:
00 pm on cruise operation days.
PRINCIPAL RESPONSIBILITIES AND ACTIVITIES:
Act as the primary point of contact for passenger inquiries, delivering prompt and courteous assistance across various communication channels (email and online chat).
Respond to passenger queries about transportation services, schedules, fares, and other relevant information.
Aid passengers in booking, modifying, or canceling transportation reservations, ensuring a smooth process and addressing concerns.
Promote and upsell transportation services to passengers, maximizing sales opportunities.
Offer accurate and detailed information to passengers regarding pickup locations, directions, and specific journey requirements.
Practice active listening and empathy while addressing passenger concerns, resolving complaints, and providing suitable solutions promptly.
Collaborate with other teams to ensure passenger concerns are addressed effectively and promptly.
Monitor transportation schedules and proactively notify passengers of any changes, delays, or disruptions, offering alternative solutions when needed.
Provide ongoing support to passengers throughout their journeys, prioritizing their comfort and satisfaction.
Maintain meticulous and comprehensive records of passenger interactions and resolutions using our customer management system.
Continuously identify opportunities to improve customer support and sales experience and suggest innovative solutions to enhance passenger satisfaction.
Stay updated with the latest trends and developments in the transportation industry to provide accurate and relevant information to passengers.
Collaborate closely with internal teams to enhance processes, resolve operational challenges, and contribute to improving the customer support experience.
SKILLS AND QUALIFICATIONSHigh school diploma or equivalent; additional relevant certifications or training is a plus.
Previous experience in a customer service and sales role, preferably in the transportation, travel, or hospitality industry.
Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
Strong problem-solving abilities and the capacity to remain calm and composed in challenging situations.
Empathetic and patient approach, with a genuine desire to assist and satisfy passengers.
Familiarity with transportation systems, routes, and procedures is desirable.
Proficiency in using customer support software, email systems, and other relevant tools.
Ability to multitask and prioritize effectively in a fast-paced environment.
Flexibility to work in shifts, including evenings, weekends, and holidays.
Strong organizational skills and attention to detail.
Passion for providing outstanding customer experiences and ensuring passenger satisfaction.
PHYSICAL DEMANDS AND ENVIRONMENT:
(Regularly) required to use hands for repetitive computer keyboard use, mouse use, and simple grasping.
(Regularly) required to have close visual acuity.
(Occasionally) required to stand, squat, kneel, push, pull, and reach above and below shoulder level.
(Occasionally) required to bend and twist at the neck and waist.
(Occasionally) required to lift and/or carry up to 45 pounds.
The pay range for this role is:
45,000 - 45,000 USD per year(Merritt Island, Florida)PI239181373About the Company:
Go Port.
Estimated Salary: $20 to $28 per hour based on qualifications.
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