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Patient Liaison

The Patient Liaison is responsible for being the face of Cannabis Education Centers (CEC). Additionally, the Patient Liaison will consult with patients and recommend medications as supervised by the CEC Manager and Chief Pharmacist.


Prior to beginning employment every employee must pass a Level II background check per state of Florida requirements.


Job Duties:


????? Greet and check in patients upon arrival


????? Ability to navigate between patient databases


????? Answer phones, questions that patients have and redirect to team where needed


????? Make appointments and confirm patient in state registry


????? Ability to problem solve both individually and with team


????? Know, understand and act in compliance with state regulation


????? Respond to patient call questions and concerns in a patient focused manner


????? Assist in the preparation and dispensing of medications and supplies as assigned


????? Entering information into product inventory database


????? Produce and label product orders


????? Process new and refill product orders in the database quickly and accurately


????? Handle cash/debit payment transactions in a timely manner


????? Respond to patient call questions and concerns in a patient focused manner


????? Assist in inventory control functions


????? Complete necessary reports


????? Ability to follow SOP?s (Standard Operating Procedures)


????? Ability to communicate effectively and work well with others


????? Work towards meeting department goals around efficiencies, yields, and cost


Required Qualifications:


????? Bachelor?s Degree or equivalent experience


????? Excellent communication skills


????? Exemplary telephone and computer skills


????? Professional with attention to detail


????? Minimum one year experience of customer or patient service


????? Willing and able to work some Saturdays


?


Preferred Qualifications:





  • Pharmacy Technician certification


  • 2+ years? experience in healthcare


  • Knowledge of basic computer skills, Point of Sale software and cash management


  • Ability to creatively solve problems





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